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     Frequently asked Questions

1. How can I schedule a tour to see Pinehurst Events Facility ?

*  Reservations are required for individual and group tours. 
*  We offer individual tours Tuesday through Friday between 10:00 am and 2:00pm with a confirmed appointment. Walk-ins are not available.
*  We also host a group tour Wednesday evenings between 5:00 &  6:00 pm. Reservations must be made for this tour at lease 24 hours a head of time.  If private Saturday tour is needed on weekends that we have no functions going on there is a $75.00 charge that will be credited towards any booked function.  This charge is cover the representative that will come in strictly for you. We do not tour on Sundays.
*  If you wish to have a functions figured up from scratch this could take longer and would have to be faxed or  e mailed to you after the tour.
*  We also offer monthly seminars on planning your Wedding Day (check out our calendar of events for dates) On these nights you can not only tour but taste many of our menu items and cake.  
*  These Seminars are $ 5.00 each for the Bride and Grooms but, guest are also invited
   for a small fee of $ 10.00 /pp to cover tasting.  Before or after seminars tours will be offered.

2. If I come to a group tour will someone be able to answer my questions?

*  Either our Sales Director or another member of our knowledgeable sales team would be more than happy to meet with you  individually to answer any questions you have following the group tour.

3. How many hours will I have for my Reception?

*  During the day in the morning, you may choose from 4 to up to 6 hours from 9am to 3pm. For an evening event, you would have the hours of 4pm to 12am to choose from.  The amount of hours depend on what your package plan offers and how many hours you might need to add.  Package's start with a 2 hour base.  You do not need to pay for catering set-up and break -down.  This is already figured into the first 2 hour rental cost or package plan pricing.
*  Additional time may be purchased at a per hour rate.

4. Can I have a Ceremony at Pinehurst Events Facility?

*  Yes, as long as you are also hosting your Reception with us as well. 
*  You may choose an outdoor garden Ceremony or if the weather is not cooperating the ceremony can be inside our Grand Ballroom overlooking the gardens outside.
*  If you plan an outdoor Ceremony and the weather is inclement the day of your wedding, you may choose to move your Ceremony inside at no additional charge up to four hours prior to your ceremony. 
*  It is always the Bride’s decision and we are pleased to offer this flexibility to you at no additional cost. 

***  Pinehurst will allow you to host a wedding only in the morning on Saturdays but everything must be finished before 2:00 p.m.  There is a charge to hold your wedding here.

5. Is there a Ceremony Fee?
*  There is no charge for the use of the pavilion with the rental of the location. 
*  Clients are welcome to set-up, clean-up and decorate this area themselves but, it must be done with in the rental time stated on the contract.  
*  If they need more time, this time must be added to the rental charge or package plan base pricing.  
*  Anything brought by a client must be removed by that client the day of the function.  
*  Items left more than 24 hours will become property of Pinehurst  Events Facility.

There is a ceremony Fee of  $550 if you want us to setup and breakdown the wedding pavilion area and includes:
*  This includes us setting-up and breaking-down the wedding pavilion site, up to 100 white folding chairs (more can be added for $ 2.00 /pc) the wedding vines that swirl up the front pillars of the pavilion and a large urn filled with white silk flowers and ferns. 

6. Is there a fee to rent Pinehurst Events Facility and what does it include?

*  Yes. The fees to rent Pinehurst Events Facility vary depending on the date and time of the event. 
*  If you choose one of our package plans the rental fee is usually included in the plan.  This includes catering setup and break down.  Package plan pricing is not a per person price but a per function price since it includes rental, set-up and break-down, basic white linens, food, workers, tax, etc.
*  We do offer discounted facility rental during the months of January and February, March, August and November. Please call our Sales office regarding these rates.  Military discounts are
available on some of our upscale receptions.  Not available on Simplicity or Casual Elegance Package Plans.

The Rental Fee includes:

• Up to 6 hours of exclusive use of Pinehurst Events Facility and its grounds. (8 hours with all inclusive package plans)
• Tables, Chairs, and basic white or off white linens for your event
• A professionally trained Wedding Planner who will sit down with you to help you plan your special day. She has been with Pinehurst for many years and will assist you with every detail for your event from choosing your menu all the way to your Champagne toast.
• An Event Manger and Coordinator whose main roles are to pay attention to details during your actual event.
• Tuxedo shirt and pant Wait Staff
• An Operations Team who will set up and break down your entire event.
• If renting half of the house the client would not have exclusivity to the parking lot and grounds.

We feel that these staffing elements are important to create a wonderful and successful event!

7. Does Pinehurst Events Facility offer full service catering?

*  Yes. Pinehurst has an award winning, full time culinary team  We are the exclusive caterers for the facility.

8. Will there be an opportunity to taste your food?

*  We have a Bridal Seminars every month which help the Bride and Groom Plan their wedding day.  This is where we showcase select items from our menu  
*  We might also have several local vendors such as Dj’s, Photographers and local hotel representatives for you to meet. 
*  You may the wedding seminar by calling our office 770-474-7997 or e mailing us.  pinehursttearoom@aol.com 
*  A private tasting may also be arranged through our planner.  There is a fee for a private tasting.

9. Can I bring in my own decorations and vendors to the reception areas?

*  We are the exclusive caterers for the facility.

*  All decorations must be approved by us.  The facility is already beautifully decorated and doesn't need many  extra  things added.  
*  Pinehurst offers silk floral centerpieces with globed candles for the large 72" round tables in the Ballroom for rent or we can do fresh flowers for an additional price. 
*  Clients can bring in their own centerpieces but no candles are allowed with any inside arrangements brought in by the client. 

10. How many guests can Pinehurst Events Facility accommodate?

*  Pinehurst Tea Room & Events Facility  can accommodate up to 300 guests for a dinner buffet reception and 350 for a Cocktail Party type reception or seated served dinners (totally inside the house) 
*  Pinehurst can handle more if the deck and patios are used for over flow. 

11. How do I reserve Pinehurst Events Facility for my function?

*  The facility can be reserved with a signed contract and paying a deposit.  The deposit is 
$ 2,000.00 to hold the date for you.  This can be done in cash, check, or charge.  You have 30 days after signing the contract to pick a menu and a guest count.  At this time the remainder of the deposit is due. (1/2 of the total estimated base amount) Or a payment plan can be set up at this time.  Your final payment is due 2 weeks before the function along with your final guest count.
Final payments are due in cash, certified check, company check or money order.  No Personal checks or credit cards are accepted for the final payment.  All contracts are considered non refundable if 
client cancels after 24 hours of booking their function.  If a date has to be moved there is a charge to
re write the contract and reschedule the function.  This can only be done if Pinehurst has the new
date open for rescheduling.

12. What types of payment options are available?

*  We accept Visa, Master Card, and Discover, cash, money order or personal check.  American Express can be used with a 5 % service charge.  Final payments must be in cash, company check, certified check or money order.  All contracts are non refundable if client cancels after 24 hours of booking their function.  If a contract or order is taken over the phone and a deposit is given with a credit card this is considered a binding contract since an agreement has been made by the facility and the client to hold a date and compensation has been given.

13. Once I reserve the facility, when is my next payment due?

*  The next payment is due TWO weeks before the function, with your final count.  
*  Pinehurst also excepts payment during the months before your function and anything sent to us will be deducted  from your final balance.  
*  All final payment that are made TWO weeks before the functions must be made in cash, money order or certified check.  
*  Once your final count and payments are made and any additions are added up and your payment is given you may increase your count up to the Monday before your function (within reason) and that must be paid for at that time, either by cash or money order.

14.  Can I bring in my own Alcohol to your facility?